Laundry that comes to you.

Every order is insured up to £250 (£500 on Family Bag). If we mishandle a piece — shrinkage, staining, colour loss — take a photo, ping our team from the order screen, and we settle within 24 hours. Damage caused before pickup isn't covered; we log the state of each bag on collection.

Two options. Book a bag (Flex £24.99, Full £45, Family £75) and pay one flat fee for whatever fits. Or itemise per garment (from £3.50) — the app quotes the total live as you tick items.

You pay £0 at booking. We hold your card via a SetupIntent and only charge when the driver confirms pickup and your bag is weighed. If the bag is under-weight the price adjusts down automatically.

Yes — book before 10 am for a same-day slot in most cities. After 10 am, our next-day slots open at 8 pm. Family Bags always get priority.

Yes. Silks, cashmere, leather, suede, and traditional wear are handled by our specialist team — not shared machines. Flag them in the order notes or itemise them, and they route to the right stream automatically.

We cover 60+ postcodes across the London, Manchester, and Birmingham metros today, with a rolling rollout each quarter. Type your postcode into the hero above and we'll tell you instantly. If we're not there yet, drop your email — waitlist first, expansion follows.

You get a 15-minute grace window after pickup is confirmed to cancel without charge. After that, cancellations before wash begins are half-price; once the wash starts we complete and deliver.

Payment is handled by Stripe using tokenised SetupIntents. We never see or store your PAN — only Stripe's opaque customer + payment-method IDs. Every request is TLS 1.3 to our servers, and card data doesn't touch our infrastructure.

Pickup and delivery are free above the minimum shown next to the postcode box; below it a small delivery fee applies and is shown before you confirm. There is no weighing at the door and no hidden surcharge.

Leave the bag somewhere safe and tell us where in the order notes — a porch, a concierge, a neighbour. The driver follows the note, photographs the drop, and you get the photo in the app. If nothing is out, we message you and try again on the next slot at no charge the first time.

No. Use any bag or bin liner for the first pickup; the driver swaps it for a reusable branded bag that comes back with your clean clothes. Keep that one for every order after.

Overflow is weighed and charged at the per-kilo rate shown on the pricing page, never a second full bag. The driver tells you on the doorstep, and the app shows the adjusted total before anything is charged.

Yes. Book to the hotel or rental address and add the room or flat number in the notes; we hand over to reception or the host where that is the house rule. Many partner hotels have a bag in the wardrobe already.

We do not take heavily soiled items with bodily fluids, items with live infestations, or anything above the weight limit shown for your service. Rugs, curtains and wedding dresses are welcome but go through the specialist stream, so book them as their own item.

Absolutely. Add another bag from your dashboard right up until the driver arrives; the app re-quotes automatically and the driver's route updates. Adding one after pickup is a new order — you keep the same account and rating history.

Each city has one licensed facility we operate. Bags are barcode-tagged at pickup, tracked at every stage, and never mixed with other customers' loads. On completion, the same barcode returns them to the same driver route for delivery.